1. Eligibility for Refund (7-Day Conditional Window)

Refund requests are evaluated under strict conditions:

Timeframe: The written refund request must be submitted via email to connect@internationalbusinessisland.com within seven (7) calendar days of the initial program fee payment.
Prerequisites for Eligibility: A refund will ONLY be approved if ALL of the following criteria are met:
1. The Client has not attended or scheduled their initial 1-on-1 Business Strategy Session with Richa Jaiswal or IBI consultants.
2. IBI technical teams have not initiated custom digital setup work (e.g., domain purchasing, landing page design, CRM/invoicing configuration).
3. The Client has not accessed or downloaded proprietary EXIM documentation templates, buyer databases, or core training vaults.

2. Non-Refundable Scenarios

Refunds will NOT be issued under any circumstances if:

The 7-day request window has expired.
The Client has completed their initial Strategy Call or accessed proprietary mentorship assets.
Custom technical, website, or CRM onboarding work has commenced.
The Client decides to discontinue due to internal business delays, personal scheduling conflicts, or lack of personal execution.

Refund Channels: Approved refunds are processed back to the original method of payment (Bank Transfer/UPI for domestic clients; Wire/Stripe for international clients).
Processing Time: Approved requests are completed within 7 to 10 business days.
Non-Refundable Expenses: Any third-party payment processing fees, currency conversion charges, or domain/hosting registration costs incurred during enrollment are strictly non-refundable.